Latest review first
Skype turns blind eye to fraud
My Skype account was hacked and £250 was taken from my account. This was unauthorized transaction and therefore fraudulent or illigal. I informed Skype, but they would not refund . The customer service via chat was appoloning and the refused talking to me as the bucket has changed my email and password too. I tried resolving it by filling number of recover your account forms but they would not allow access. They have no complaints department and are not members of any watchdog.
Skype - Can’t hear anything
Every time I call on a Skype now it rings, but then I can’t hear the other person who picks up. I’ve checked to make sure it’s not on mute. It just doesn’t seem to work anymore.
account got hacked and absolutely no one could help me. Worst customer service experience i have ever had. I hope they shut down and everyone stops using them How on earth can they have a customer service chat option that you can only chat to and not call anyone. And...Read more
Unable to log in. Password reset numerous times. Does not recognize my Skype Account Number. Cannot cancel as unable to log in. No way to reach customer service by phone, by email, by chat, etc. No way to cancel service. Tried many times but cannot log in !!! Paid for...Read more
I didn't like
- No customer service
I used to have an automatic direct debit and they scuttled that and then they just cut you off in the middle of a call and then you need a card number to pay again very small amounts. It is obvious they are closing skype down. I need now to go to messenger and what’s...Read more
I didn't like
- New pricing policy
Redesign of Skype totally sucks. It's more difficult to use, isn't nearly as user-friendly, different parts of Skype just don't work sometimes, and they dropped the message greeting and force us to use a female's canned greeting and she has a British accent. I...Read more
I have been trying to reach skype ( VIA CHAT) the only way you can reach skype and when I enable chat it start at 25 people waiting . when it gets down to 6 or 7 it stops and you sit on hold FOREVER.. after holding an hour last night .. I FINALLY GOT THROUGH ..only to...Read more
Skype Asked me to rate this item, I gave them 2 stars and I spent my time to let them know what I thought.They asked me to write a review and to "Give it a headline." So I did the headline was. "Skype steps backwards on usefulness." Then they asked me "Tell us what you...Read more
I just found out that skype will only refund credits bought within 14 days of purchase. Is this legal? In California gift cards purchased (basically advance credit) can't legally expire, so how does skype get away with keeping money you paid them for credit which...Read more
- When it actually worked
I didn't like
- Customer service and refund policy
My Skype name is linked to an email account where I receive my invoices on payments. Upon trying to recover my Skype account (which logged out for no reason) when I didn't have the correct pw, instead of being able to use the email for recovery, it asks me a series of...Read more
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