Skype
Skype Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skype has a 1.4 star rating from 109 reviews and only 9% would recommend. Skype reviews show consumers are mostly dissatisfied, citing customer service failures, billing and refund problems, subscription issues, and poor call quality.
Key Takeaways for Future Customers
- Expect difficulty reaching a live agent and verify charges before subscribing.
- Keep records of payments and request transcripts for disputes.
- Consider alternative calling services if reliable support is needed.
Negative Feedback / Risk Areas
- Inability to contact human support and repeated automated responses.
- Billing errors, unauthorized or duplicate charges and slow dispute resolution.
- Credits or paid plans not applied and difficulty obtaining refunds.
- Accounts locked, lost contacts or blocked numbers with poor recovery help.
- Call failures and poor international connection quality.
Positive Feedback
Users note Skype's historical ease of use, convenience and the ability to call widely when the service works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skype has a 1.4 star rating from 109 reviews and only 9% would recommend. Skype reviews show consumers are mostly dissatisfied, citing customer service failures, billing and refund problems, subscription issues, and poor call quality.
Key Takeaways for Future Customers
- Expect difficulty reaching a live agent and verify charges before subscribing.
- Keep records of payments and request transcripts for disputes.
- Consider alternative calling services if reliable support is needed.
Negative Feedback / Risk Areas
- Inability to contact human support and repeated automated responses.
- Billing errors, unauthorized or duplicate charges and slow dispute resolution.
- Credits or paid plans not applied and difficulty obtaining refunds.
- Accounts locked, lost contacts or blocked numbers with poor recovery help.
- Call failures and poor international connection quality.
Positive Feedback
Users note Skype's historical ease of use, convenience and the ability to call widely when the service works.
Media from reviews
Turn one complaint into a collective action
Useless virtual assistant
I hope the company would consider providing in person phone answering services for frustrated customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to port my Skype subscription number to Boost Mobile
I couldn't get past the automated recording AI inspired assistance. AI did not understand the problem as I described it.
User's recommendation: Keep trying!
Need support to make call goes
Nothing happened & I have contacted Skype support via X plus sending them so many messages reminds with no response
Please see attached for more details.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEnquiry
I wanted to discuss with a real person my Skype subscription but was served by a dull robot instead. This is really horrible.
Preferred solution: To talk to someone
User's recommendation: Skype customer service is very bad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnbelievably atrocious customer service
- - Cannot activate Skype's $2.99 plan; activation rejected with no explanation.
- - Requests clear payment guidance, reasons for rejection, and next steps.
I have been repeatedly unable to activate Skype's $2.99 calling plan. Despite multiple attempts, Skype continues to reject the activation without providing a clear explanation or guidance on how to resolve the payment method issues.
I have not been given specific reasons for the rejection, nor any advice on alternative payment methods. To assist me in resolving this Skype issue, I recommend that Skype review its current system and replace it with a more customer-friendly one. It should enable customers to set up their payment methods in such a way that it will be accepted for this plan. Moreover, clarification should be provided to the customers about any requirements or restrictions in place.
Clear communication on the next steps and advice on how to successfully initiate the plan would greatly enhance the user's experience and satisfaction. It would also prevent you from becoming a boat and losing millions of prospective customers who are currently blocked from establishing a service with you because of Skype's highly user-hostile current website. Thank you for your attention to this matter, which is currently causing Microsoft to lose considerable income it would otherwise generate if you would replace your deficient website with a user-friendly, or even user-tolerant, one.
Contact me at ericzuesse@***.com so that I can help you and myself, you by significantly increasing your income, and me by finally establishing your $2.99 per month plan. Again, my contact is ericzuesse@***.com.
- Low posted prices
- Continual lying and non-responsiveness
Preferred solution: Apology
User's recommendation: Even STARTING their $2.99/month calling plan is impossible. What can the REST of their 'service' be?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe Skype contacts for my personal use have not gone to Teams!!!!
- - We stopped using Skype/Teams because transition to Teams was impossible.
- - We couldn't contact anyone, so we switched to other communication methods.
We have now finished with Skype/Teams as the transition to Teams was impossible - I couldn't contact anyone anymore, so we've taken alternative means of communication. Maybe you should stop trying to make everything so complicated.
- Skype was brilliant
- Impossible to get help
Preferred solution: I don’t require any thing as Skype was really good, but on May 1st it became Teams and the transition was impossible - so we’ve taken alternative have taken alternative options.
User's recommendation: I think Teams is ok for business and groups, but for individual personal use it’s impossible as everything is based on group use.
Arlington, Virginia
They won’t even respond
I got an email saying my number will expire on May 10th. What am I supposed to do since that number is everywhere in my business
Lousy customer service
chat rep and manager rudely hang up. No copy of the chat transcript
I want a refund od my remaining skype credit as skype is being retired
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp with stupid new requirement
Horrible no service at all nice way to treat a customer who was a good client for over 30 yearsThomas Napoli
Phone number for customer service. This is the way you treat a good customer for over 30 years, and it's shameful.
- I used to like it but it is no way to treat a client for 30 years
- There is nothing that i like about this change
User's recommendation: This sucks for a 77 year old client who has always been a good client
Horrible
I have done my Skype payment for all the 2025 year with apple.com and I do not have credited Skype seams doesnt know that
Can no longer call USA from Australia.
- - Can't reach Florida Lee County tax collector; calls go to an unknown number in Australia.
- - Can't reach US bank's 1-800 number; monthly bill paid but issue persists.
Can't reach Florida (Lee County) tax collector from NSW, Australia. The call always goes to some unknown number in Australia.
PLUS.
I can't reach my US bank of heir 1 800 number. I have paid the monthly bill to you and it is all to no avail
User's recommendation: do not buy this service - Skype used to work great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** pissed
- - It asked if I needed tech support.
- - It said, 'Thanks, have a nice day.'
- - No card works on their platform.
This damn piece of junk asked me if I needed tech support just to say, 'Thanks, have a nice day.' I can't stand these guys. We need to pay for the service, and no card works on their platform.
Every account has thousands in it, and it still won't work. Unreal.
Preferred solution: Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can not get a real person at Customer Service.
Problem with Skype credit. Also, even though you claim to send a code to my email, it never happened.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMajor problems with our skype accounts
We were unable to access our Skype accounts. We used pissedcustomer.com and we were able to resolve our issues very quickly.
User's recommendation: Use pissedconsumer.com as it enables you to get access to your account and Skype.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnnoying intrusive logoff(s) and repetitive requests to create new pwds.
- - Only Skype to Skype calls; no MS365 or business features.
- - No billing info needed; there won't be any Skype usage.
Only call Skype to Skype. No use for MS365 or any business features that MS is introducing into Skype.
Prefer a NO DRAMA SKYPE as is Skype to Skype as always. No need for Billing or Charging info, since there wont be any usage through Skype - not by choice.
User's recommendation: Microsoft apparently is unaware of Word Perfect or Excel for merging information already in their server(s)
Lack of help for customers
Non existent. Impossible to get help.
Very disappointed to experience no help from them. I really dont understand why you cant have some one to help you
About
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Skype is special software that allows its users to perform telephone calls over the Internet to other users for free. The software program was developed by Swedish and Danish businessmen Niklas Zennstrom and Janus Friis. The Skype users can also call to landline and mobile phones being charged a certain fee. Skype program had several additional features that include instant messaging, file transfer, short message service, video conferencing and some more.
The Skype Group operates the production, development, servicing and retail of Skype. The group is headquartered in Luxemburg and has several offices in European countries and one in San Jose, California.
Skype is ranked 998 out of 13116 in Software category
USA
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