Anonymous
map-marker Austin, Texas

Charges on my cu account not authorized

NonenonSomeone is still trying to use my account. Please cancel my subscription. I will not ever use this service.
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Wanda K Gyz

Skype support

I wasnt able to talk with a real person. None of the options given were what I needed. Plus one number supplied, sent me to a *** phone site. I need information on how to download three years of Skype messages and am getting nowhere. Its frustrating.
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Pros:
  • Great way to communicate
Cons:
  • Support online was not helpful

Preferred solution: Information on how to save, download three years of Skype messages.

Resolved
Beverlie Toq

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Verified Reviewer
| map-marker Cle Elum, Washington

Resolved: Need to speak to a agent

Need to give them my new credit card #.As of now it will not let me add money to the account as it has the old #.
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Martin K Sxy

Skype doesnt show caller ID

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Skype doesnt show caller ID
Terrible customer service. Skype doesnt show caller ID I can't do any calls. It says my account got blocked by Microsoft But I can't activate my caller ID. I need that other people see my number when Im calling. Can you fix that?
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Loss:
$10
Cons:
  • Terrible customer service

Preferred solution: Full refund

Anonymous
map-marker Stockton, California

Go round and round in circles NO helo with real human

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No help Cant get access to subscriptions i paid for Cant purchase a new number to access my subscriptikbs and No human contact i can ecplain sitch to . I have subscription that diesnt end til march and cant access it. Skype did not gave shch terrrjblr customer support in the past
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User's recommendation: Human to talk to……….

Emma F Pgr

Disappointed by service, disappearance customer credit, forwarding for paid service without disclosure instead of resolving problem, inability to reach alive representative

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Very bad practice of charging customer and in case of inactivity removing balance from account silently. Inability to communicate and during chat switching to the paid service which is not able to address any billing issues as it is only software Dealing customer service company: JustAnswer.
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Loss:
$15
Pros:
  • Used to be good
Cons:
  • Deceitful
  • Poor customer service
  • Not transparent

Preferred solution: Full refund

User's recommendation: Do not use SKYPE at all, does not worse all future problem

Anonymous
map-marker Stockton, California

Cannot resolve Issue

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No human to help me. Skype subscriptions were cancelled and obe doesnt expire til mar 2024 Shame! !!!. .
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User's recommendation: Don’t join skype

Oiknine C

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Verified Reviewer

I cannot be connected to my skype

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I want that you resolve my problem not anything more. I do not understand why you put so many obstacles
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Preferred solution: Deliver product or service ordered

Fran C Qku

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Verified Reviewer
| map-marker Atlanta, Georgia

Having issues with skypewantvtobdelet older conversations from a previous account

I want to delete older conversations with other previous contacts ,in a previous Skype account.How do I do that? Or does Skype handle that?
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Patricia H Ahi

Skype not working on phone

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I have an annual account with Skype for many years. It works beautifully on my computer but quit working on my phone.
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Preferred solution: Service

Angel S Dpi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Refund on account which was canceled

Skype - Refund on account which was canceled
I was charged 18.53 for a service I cancel a while ago but I guess it was not cancelled. I would like refund and make sure my account is canceled
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Loss:
$19
Pros:
  • Never used it
Cons:
  • Never used it

Preferred solution: Full refund

Anonymous
map-marker Deer Park, Texas

Need help

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I tried to put credit on my account and I was informed that there is a hold on my account.It was very frustrating trying to contact you and my situation is still the same will not
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Cheryl L Qdq

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Verified Reviewer

Problems with connecting

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My Uncle and I always have used Skype, now we cant connect at all. I believe it could be his username, but cant change it.
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Preferred solution: Connection

Tara L Pxy

Issue with subscription

Cancel my subscription but I keep attempting to charge my card. I absolutely refuse to get another card as I have too many bills attached to the current one.
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Loss:
$8
Pros:
  • No pros all cons

Preferred solution: Full refund

Brian Uda

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Verified Reviewer
| map-marker Bellevue, Washington

I am being charged twice

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I am being charged twice a month and nobody to talk to about it and to take care of it. All I wanted to do is talk to a live person but that is apparently out of the question. It's supposed to be $6.50 a month but who knows how long they've been over charging me. All I ask is for someone to return my call or just take care of my bill.
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User's recommendation: Make sure you're getting charged the right price for their services.